IN THIS ARTICLE

How often are usage analytics updated?


Usage analytics data is retrieved and updated on a bi-weekly basis, every Monday and Thursday. This regular update ensures that you have access to the most current and relevant information about usage and consumption levels.

When this feature is enabled, what information is retrieved that contributes to displaying the usage data?


Usage analytics in Sastrify rely on one or both of the following sources: SSO discovery integrations and the Sastrify browser extension. Each integration collects a different set of data points to provide insight into SaaS access and usage:


SSO discovery integrations capture login activity through your organization’s SSO provider and retrieve only the following data points:

  • User ID and email
  • Login activity
  • Activity date (login date)
  • App used or accessed


Whereas browser extensions gather more detailed user interaction metrics and collect the following:

  • Website hostnames of approved SaaS tools
  • User interaction metrics (e.g., click counts, keystroke counts, file upload events)
  • Session duration and timestamps (access and exit times)
  • Configuration data, such as approved product URLs
  • Work email address from the Chrome or Edge browser work profile, which serves as an Employee/User ID


In doing so, we maintain a strict privacy-first approach to data handling:

  • Only whitelisted business SaaS applications are monitored—personal websites and content are never tracked.
  • Minimal data collection principle: Only essential usage metrics are gathered to support organizational analytics.

Which Sastrify user role do you need to set up the integration? 


You need to be an admin in Sastrify to be able to connect the Usage Analytics integration. Contributors can only view but not add connections. 

Can I connect to multiple SSO usage integrations?


Yes, you can connect to multiple SSO providers for usage analytics, such as enabling 2 sources at the same time, such as Google and Microsoft usage analytics. 

We have one SSO usage integration enabled on top of the browser extensions that are active in many of our employees' browsers. Will these lead to data duplication since the same user may be captured by multiple sources?


No, it will not happen. If multiple sources (one of the usage integrations and the browser extension) are connected, user data is merged into a single row per user per subscription, using their email as the unique identifier. This ensures that all available data is consolidated and duplications are avoided.

What does "total users" mean?


Total users is the number of people or users that we have identified as having logged into a product or a subscription at any given time. 

What does "active user" mean?


An active user is defined as a user who has accessed the tool by logging in and performed any activity (e.g., click counts, keystroke counts, file upload events) within a specific SaaS product or subscription within a specific period of time. 

What is the difference between the active date and the login date?


  • The active date refers to the last time a user performed a specific activity or interaction within the tool (e.g., engaging with the tool, using a feature). This date only appears if a browser extension is implemented.
  • The login date, on the other hand, indicates the last time a user accessed or logged into the tool, but it doesn't reflect any actual interaction or use within the software after logging in.

Why can't I see "active users" when connecting to Google usage analytics?


Single sign-on (SSO) integrations—such as those with Google Workspace SSO—do not monitor detailed user interactions or activities within specific applications. Instead, they simply track login or sign-in activity made through the company's SSO credential.

Why can I still see our company's Microsoft Office 365 usage levels after setting up Microsoft SSO for Usage Analytics?


As paradoxical as it may seem, Usage Analytics with Microsoft does not currently provide usage analytics for products within the Microsoft suite. As a result, analytics are not available for Microsoft Office 365 applications such as Word, Excel, and PowerPoint. This discrepancy is due to the endpoint setup on the Microsoft side. 

My usage analytics show very low numbers; is this normal?

This could happen if the app has a very long session (eg: your admin has set up the login once every 2 months). So users log in once, and they are not required to log in again after a few weeks. Therefore, no activity is captured from our side.