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How often is usage analytics updated?


Usage analytics data is retrieved and updated on a bi-weekly basis, every Monday and Thursday. This regular update ensures that you have access to the most current and relevant information about usage and consumption levels.

When this feature is enabled, what information is retrieved that contributes to displaying the usage data?


Only license holders (name and email) and login activity events in the connected application(s).

Which Sastrify user role do you need to set up the integration? 


You need to be an admin in Sastrify to be able to connect the Usage Analytics integration. Contributors can only view but not add connections. 

Can I connect to multiple SSO usage integrations?


Yes, you can connect to multiple SSO providers for usage analytics, such as enabling 2 sources at the same time, such as Google and Microsoft usage analytics. 

We have one SSO usage integration and one direct usage integration enabled on top of the browser extensions that are active in many of our employees' browsers. Will these lead to data duplication since the same user may be captured by multiple sources?


No, it will not happen. If multiple sources (Google, Microsoft, direct integrations, browser extension) are connected, user data is merged into a single row per user per subscription, using their email as the unique identifier. This ensures that all available data is consolidated and duplications are avoided.

Our company has separate subscriptions (separate billing) for tool X (for example, Asana, Slack, or Zoom). Can I set up multiple direct usage analytics for the same vendor?


No, you cannot. It is not possible to connect to the same direct usage integration multiple times to track separate accounts. 

Can I set up both types of usage analytics (SSO and direct integrations) at the same time? And if so, which data will be displayed and which will take precedence?


Yes, you can set up the connection to both types at the same time, as they are not mutually exclusive. 


If there is an overlap, Sastrify will always prioritize data from direct integrations, as they are the most accurate and reliable. For example, if you have both Google SSO with usage analytics and a direct integration with Slack, the usage data displayed on your Slack subscription page will be the data from the Slack direct integration.

Sastrify offers 6 SaaS tools for direct integration usage analytics; why can I only see two in our company account?


The display of direct integrations you can connect to in your Sastrify platform depends on whether the IT product or subscription exist in your stack or not. For example, out of these 6 tools, if you only have HubSpot and Salesforce in your tool stack, these are the two vendors that will be displayed as options.


What does "total users" mean?


Total users is the number of people or users that we have identified as having logged into a product or a subscription at any given time. 

What does "active user" mean?


An active user is defined as a user who has accessed the tool by logging in and performed any activity within a specific SaaS product or subscription within a specific period of time. 

What is the difference between the active date and the login date?


The Active Date refers to the last time a user performed a specific activity or interaction within the tool (e.g., engaging with the tool, using a feature). This date only appears if a direct integration or browser extension is connected.

The Login Date, on the other hand, indicates the last time a user accessed or logged into the tool, but it doesn't reflect any actual interaction or use within the software after logging in.

Why can't I see "active users" when connecting to Google usage analytics?


The Google SSO endpoint does not provide us with sufficiently accurate "active user" information, which limits the type of usage data details Sastrify can retrieve.

Why can I still see our company's Microsoft Office 365 usage levels after setting up Microsoft SSO for Usage Analytics?


As paradoxical as it may seem, Usage Analytics with Microsoft does not currently provide usage analytics for products within the Microsoft suite. As a result, analytics are not available for Microsoft Office 365 applications such as Word, Excel, and PowerPoint. This discrepancy is due to the endpoint setup on the Microsoft side. 

My usage analytics show very low numbers; is this normal?

This could happen if the app has a very long session (eg: your admin has set up the login once every 2 months). So users log in once, and they are not required to log in again after a few weeks. Therefore, no activity is captured from our side.