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What formats do you accept for invoices?


Currently we only accept PDF invoices. Other formats, such as PNG or JPG, will not be processed.

I have set up email forwarding but it's prompting me for verification. What should I do?


Please send an email to [email protected], and our team will promptly assist you in completing the verification process. 

For more details on how to forward your SaaS documents via email, please read this article.

My invoice/ spend line item doesn't have an invoice attachment included with it. What could be the reason?



This could happen if there was no attachment in the original source. 


We will pull the invoice documents and add them as attachments if they are available in the original source. We recommend that you check within your accounting software that you have integrated with Sastrify.


If you're using Xero, please be aware that there is a limitation in the immediate retrieval of invoices due to an API restriction. In such cases, we will first display the spend as a line item. The associated invoice will be shown once it becomes available or when the API limitation allows. Please note that this process may take a few weeks in certain instances.

Why aren't my invoices being forwarded?


If you have set up email forwarding but you still don't see any invoices being forwarded, please check the following:


  • Was the email forwarding set up correctly? (Check the steps here)
  • Are you using the correct forwarding email? (Check here)
  • Has the forwarding email been verified by Sastrify?
  • Are there any invoice emails without attachments? Please note that we can only retrieve invoices if the email contains an attachment, we are not able to retrieve invoices from links within the email, or read the content of the email.


If you have checked all of the above and invoices are still not being forwarded, please contact Customer Support for assistance.

Can you merge two vendors?


At the moment, it is not possible to merge vendors, but you can move all invoices from one subscription to another. Let us know if you need help with this.


Currently, the system does not support merging vendors directly. However, you have the option to transfer all invoices from one vendor to another subscription. If you require assistance with this process, please contact Customer Support, and we'll be happy to help.

Why are my invoices marked as "Review" status?



The "Review" status indicates that some information in the invoice couldn't be automatically processed by our AI tool and requires manual entry. To move forward, please manually enter the necessary details for the invoice. Once completed, the invoice will be processed accordingly.

How do you detect if an invoice is a duplicate?

To identify duplicates, we compare the invoice amount and date. If both fields match, we mark them as duplicates and list them in the "Potential Duplicates" tab. If one of the fields doesn't match, they won't be marked as duplicates.


Why were my invoices not detected as duplicates?

Our automation for detecting duplicates runs every 24 hours. if you just uploaded an invoice that happens to be a duplicate and it wasn't detected, please allow 24 hours for it to appear under the "Potential duplicates" tab.