When making any procurement decision, whether it is to purchase new tools or renew existing ones, you have the option to enlist Sastrify's support and involve our IT buyers in your process.


This will trigger the creation of a procurement support request. Through this request, an IT buyer from Sastrify's experienced procurement team will assist you in completing specific tasks within your procurement initiative. The types of tasks or involvements that fall within our scope of services include

IN THIS ARTICLE

How to request new procurement supports


There are two entry points to submit the creation of a new procurement support by involving Sastrify:

  1. Primary: From the dedicated Procurement Support page in the left-side menu by selecting Involve Sastrify.
  2. Secondary: From the Requests page by selecting New Request.




What distinguishes these two entry points? 

Both entryways serve the same purpose: initiating a Procurement Support request to engage our IT buyers for services such as negotiation support or custom benchmarking. There is no difference in outcome between the two.

The primary method provides direct access to the dedicated Procurement Support page, where all support requests are ultimately centrally organized and tracked. The secondary method is simply an alternative entry point via the Requests page, which is primarily designed for organizing internal procurement initiatives and processes. 

Involving Sastrify from the procurement support page


Regardless of the entry point you choose—whether through Procurement Support in the left-hand menu or via the Requests page—to start a new procurement support:

  1. Choose the appropriate use case: new purchase or renewal.
  2. Select the type of involvement or support needed: benchmark request or negotiation support.
  3. This action will open an input request form, with content tailored to your previous selections.
  4. Fill out all the information on the form. The more complete, the better. 
  5. At the bottom of the page, you can also add other users or stakeholders who should be notified about the progress of the request.
  6. Finally, click "Submit" to send your request.
  7. Once submitted, the new support request will appear in the tracking table on the main Procurement Support page, and our IT buyer team will be immediately notified to begin working on it.


To ensure the best service and streamline the procurement process, please always:

  • Upload all relevant documents (e.g., current contracts, quotes, proposals, invoices, or any other useful files).

  • Provide complete and accurate information by filling out all input fields with clear and precise details.



A well-prepared request allows our IT buyers to start immediately, minimizing delays caused by back-and-forth communication and ensuring a faster resolution.


Now, the Procurement Support page itself is built around four key components:



  • “Involve Sastrify” Button—For starting a new procurement support request.

  • Search Bar— Quickly find specific requests in the table below by entering keywords.

  • Tracking Table—View all submitted procurement support requests. You can sort, filter, or adjust columns to customize your view. Each request appears as a clickable line item that opens its detail page, where you can use the Conversation tab to collaborate directly with your assigned IT buyer.

  • Active & History Tabs—The Active tab shows ongoing requests, while the History tab archives closed requests for easy reference.


Each procurement support request also includes a status, keeping you informed of its latest development:

  • Open—Automatically set when the request is created.

  • In Progress—Indicates the request is actively being worked on.

  • Pending—Requires a specific action from the customer.

  • Closed—The request has been resolved and remains in the tracking table for reference.

Procurement support detail page


Each procurement support listed in the tracking table is clickable, allowing you to open its detail page, which consists of two tabs:


1. The Conversation tab enables seamless communication with your assigned IT buyer and internal colleagues by tagging them in discussions.


Use this space to post comments, share status updates, and exchange important information related to your request. Additionally, you can edit or delete any comment by clicking the three-dot button next to each entry.



2. The Overview tab provides a detailed summary of the procurement support request based on the information entered in the submission form.


This tab also displays any uploaded files, such as contracts or order forms, and allows you to upload additional files at any time for better documentation and collaboration.


Involving Sastrify from Jira by Using Sastrify-Jira Integration


For Jira users, Sastrify is equipped with an integration that connects the two applications, whose function is to allow tool owners to create and manage procurement support requests directly from their Jira environment without having to log in to Sastrify. For more information on how to install the Jira app and use the functionality, please read this article.