Whether you’ve hit a technical snag or have a brilliant idea for a new feature, our team is ready to assist. You can reach us directly through the Sastrify platform.

How to Submit a Request

To get started, click the "App Support" link located in the bottom left corner of your screen.

When the support form opens, follow these steps to ensure a quick resolution:

1. Select a Request Type: Choose from Report an Issue, General Question, Give Feedback, or Other.
2. Describe Your Request: Provide a clear summary of your needs. The more detail you provide, the faster we can help!
3. Attach Supporting Documents: Upload screenshots or relevant documents if they help illustrate the issue.
4. Submit: Hit send request, and our Customer Support Manager will take it from there.

What to Expect (SLA)

We value your time and maintain a strict one-business-day Service Level Agreement (SLA).

• Response Time: You will receive a reply within 1 business day.
• Resolution: Tickets stay open until your issue is resolved.
• Automatic Closure: To keep our queue efficient, tickets with no activity for 2–3 weeks will be closed automatically.

Pro Tip: Self-Service with Sastriverse
Prefer to find the answer yourself? You can access the Sastriverse directly from the support form. It’s our comprehensive library of knowledge base articles, "how-to" guides, and industry best practices designed to help you master Sastrify at your own pace.