Applicable to the following Sastrify plans:


Legacy*EssentialsProPlatinum
✔✔***✔**✔**


* Legacy includes all plans signed before February 29, 2024. The availability of this feature varies across different existing legacy contracts. Please refer to the terms outlined in your contractual agreement for confirmation.

** The negotiation & renewal support is available as an add-on.
*** Essentials customers can only involve Sastrify through the Procurement Support page, but not through the Initiative feature.

IN THIS ARTICLE

For Jira users, Sastrify is equipped with an integration that connects the two apps, whose function is to allow tool owners to create and manage procurement support request directly from their Jira environment without needing to log into Sastrify. 



Key features and benefits:

  • Simplified involvement of Sastrify during request creation in Jira: tool owners can create procurement requests directed toward Sastrify IT Buyers in Jira as they normally would via the Procurement Support page in their Sastrify platform. 

  • Real-time status tracking: Track request status directly in Jira with Sastrify's workflow statuses such as 'Open', 'In Progress', 'Pending', and 'Closed' so you always know where things stand.

  • Bi-directional communication: Comments added to the ticket in either Jira or Sastrify are instantly synchronized, ensuring that all information is up-to-date and accessible on both platforms.


Installing 'Sastrify For Jira' App

Connection Requirement: A person installing the app must have the admin right in both Jira and Sastrify.



  1. Access your Jira environment and go to the Marketplace section.
  2. Search for 'Sastrify For Jira' using the search text box.
  3. Select the application tile to access its details page.
  4. Click the "Get It Now" button to proceed to the installation page.
  5. Select a location to install the application to. 
  6. Click 'Install' to begin the process.
  7. Once added, the 'Sastrify For Jira' app should now appear in the list of your Marketplace apps.
  8. Now go to the board where your procurement workflow resides
  9. Under the "Activity" section, select the "Sastrify Support" tab and click "Connect".
  10. You will be taken to the Jira integration page within your Sastrify platform.
  11. Click "Connect" to complete the process. 
  12. The integration is now fully set up and enabled.


Involving Sastrify or Requesting Procurement Support from Jira


Now with the Jira integration enabled, go back to your Jira board,

  1. Under the 'Activity' section, select the 'Sastrify Support' tab and click 'Involve Sastrify
  2. Enter the use case by specifying the type of request and involvement you require, e.g. renewal negotiation or price benchmark request, and whether it is for a new purchase or an existing tool. A good example will look like this: New Purchase - Negotiation Support or Existing Tool - Price Benchmark.
  3. Enter the name of the tool and the details of the request. 
  4. Details can include information, such as the background context or information related to the request, budget constraints, licence requirements, product and level you are looking to buy, and so on. The more complete, the better!
  5. Include attachments, such as relevant contracts or recent quotations. 
  6. Finally, click 'Submit' to send your request.
  7. Once complete, an issue representing a new support request will be created and listed in your Jira board. Subsequently, the same request will also be listed on the Procurement Support page within your Sastrify platform.
  8. Interact with Sastrify or the assigned IT Buyer by using the comment field under the "Communication" section of the page.




To ensure the best service and provide our IT buyer with a complete picture for necessary preliminary work, we ask that you please always:

  1. Upload all relevant documents (e.g., current contract, quotes, proposals, as well as invoices or other useful documents for the process).
  2. Provide complete, clear information by filling out all input fields and specifying them as accurately as possible.


With a complete and clear set of information, our team can start immediately, eliminating the need for back-and-forth requests for additional information, which can negatively impact resolution time.


Each procurement support request also includes status, notifying you the latest development of each one. 



  • When the request is initially created, its status is automatically set to Open. 
  • As the request is being processed and worked on, the status changes to In Progress. 
  • If a specific action is required from the customer, the status is changed to Pending.
  • Once the request is resolved, the request will remain in the tracking table with a Closed status, providing a comprehensive history of your requests for easy tracking.